Toni Krasnic

Toni Krasnic, MBA, is a distinguished professional in the Customer Experience (CX) field with extensive experience in government and hospitality. He authored 'Best of Istria: 25 Amazing Trips through Croatia's Tuscany' and 'How to Study with Mind Maps: The Concise Learning Method for Students and Lifelong Learners.' Krasnic runs a Substack publication focused on CX transformation and shares insights on CX book gems.