If clothes make the man, then what do Jaine Austen's elastic-waist trousers and T-shirts make her? A fashion nightmare, according to her neighbour, Lance. She doesn't expect Lance - who works in the designer shoe department at Nieman Marcus - to understand...which is how she ends up visiting his favourite boutique, Passions. While the couture is definitely not for Jaine, the staff's gossip is. Tiny orange-haired clerk Becky starts complaining about her co-worker Giselle - a.k.a. "Frenchie" - a brittle blonde who, when she's not making fun of customers behind their backs, adds extra-marital notches to her Chanel belt. Though Jaine doesn't land a new look, she does land a new job when Passions' owner gives her a chance to write their new magazine ads.