Toll-Free Services: A Complete Guide to Design, Implementation, and Management (Artech House Telecommunications Library)

Many innovations have provided new possibilities to 800 services - ACD/PBX functionality, alternate routing, voice mail functionality, interactive voice response, and transaction processing have brought increased complexity to toll-free services. This book shows how to design, alter, and manage a toll-free network - providing information on the technical capabilities of toll-free services and the costs involved.