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Imolp Customer Focus (Institute of Management Open Learning Programme) by Lewis

Imolp Customer Focus (Institute of Management Open Learning Programme)

Lewis
96 pages
Pergamon Flexible Learning
Jan 1997
Paperback
Business & Investing WSBN
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Objectives by the end of this workbook you should be able to: * Understand your customers: who they are and what they need * Understand the relationship between price, cost and value * Manage your customers so that they return * Plan operational activities to meet customer requirements.
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About this book
Pages 96
Publisher Pergamon Flexible Le...
Published 1997
Readers 0

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