Managing, Controlling, and Improving Quality

This book presents an organized approach to quality management control and improvement Because quality problems usually are the outcome of uncontrolled or excessive variability statistical tools and other analytical methods play an important role in solving these problems However these techniques need to be implemented within a management structure that will ensure success This text focuses on both the management structure and the statistical and analytical tools It organizes and presents this material according to many years of teaching research and professional practice across a wide range of business and industrial settings