Strategic Benchmarking Reloaded with Six Sigma: Improving Your Company's Performance Using Global Best Practice

A new update of the classic text on benchmarkingStrategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.Topics include:Stimulating business improvement with benchmarkingLinking Six Sigma to strategic planning and benchmarkingUnderstanding the essence of process benchmarkingMaking statistical comparisons in benchmarkingApplying benchmarking results for maximum utilityReviewing lessons learned from old case studiesConducting a strategic benchmarking studyPerforming an operational benchmarking studyMainstreaming benchmarking into strategic planningCreating a sustainable benchmarking capabilityPlus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources